With 14 years of experience in the BPO industry and nearly four years in academia, I am a results-driven talent acquisition leader with a passion for building high-performing teams. I currently serve as the Associate Recruitment Manager of the Global Non-Agent Talent Acquisition Team at Full Potential Solutions (FPS), a company renowned for its innovative customer experience and business intelligence solutions.

In this role, I oversee the sourcing, recruitment, and onboarding of support, leadership, and specialized roles, including IT positions from entry-level to executive levels. My team and I manage hiring processes across key global regions, including the USA, Philippines, India, and Colombia, ensuring a seamless and high-quality candidate experience. I also collaborate closely with clients and stakeholders, providing strategic support for complex talent acquisition initiatives and specialized hiring projects.

Dedicated to attracting and developing top-tier talent, I strive to contribute to the continued success of FPS and the broader BPO and IT industries. Committed to continuous learning, I actively seek new strategies and skills to enhance my expertise. Recognized for my adaptability, collaborative approach, and drive for excellence, I am passionate about fostering innovation and delivering impactful hiring solutions.