Operations
·
Manila, Philippines
Customer Experience Associate
Are you passionate about exceptional customer service? Join our team to professionally manage inquiries via phone, chat, and email, ensuring a seamless experience across multiple channels.
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Performs 50% voice and 50% non-voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and update the status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
- Department
- Operations
- Role
- Agent
- Locations
- Manila, Philippines
Operations
·
Manila, Philippines
Customer Experience Associate
Are you passionate about exceptional customer service? Join our team to professionally manage inquiries via phone, chat, and email, ensuring a seamless experience across multiple channels.
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